CX Stands For Customer Experience

ClusterTruck -

Feb 4th, 2020

ClusterTruck CX Team
ClusterTruck CX: Jon, Nakul, Allie, Alex & Alex, Stas (not pictured)

Sometimes we forget the ranch. Sometimes we can’t find you at the curb. Sometimes you get called into a meeting and can’t even make it to the curb. And, sometimes you just want to chat with a real person to make sure that important lunch order for a client shows up when you need it to.

We started ClusterTruck to build a better food delivery model. Unlike the third party delivery apps, we don’t build technology to remove ourselves from the process. We build it to own the process. And, owning the process means taking ownership when things don’t go quite right.

If you’ve ever had an issue with another delivery service, you know how challenging it can be to get an answer. You’ll never find a phone number, and if you do, it’s going to have a 415 area code. More likely, you’ll be pushed off onto some “smart AI-powered” chatbot. You might get a refund, but you’re definitely not getting that ranch.

That’s not how we operate. Our CX team is always a text or email away from solving your problem–no matter how big or how small it may be. Don’t believe us? Reply to this email or shoot us a text at 317-732-1084.

Your CX Team
Allie, Jon, Alex & Alex, Nakul, Stas